---
title: "Log In Errors in OnBase"
canonical: "https://help.fscj.edu/space/TSD/1068564481/Log%20In%20Errors%20in%20OnBase"
format: markdown
---
User errors or system glitches may trigger occasional error messages. Below are examples of error messages that can be received and ways to resolve the errors.<span style="color: #4c9aff">* *</span>

### <span style="color: #4c9aff">Example 1</span>

This error populated because the user was using an outdated URL to attempt to access OnBase, **and** the user’s access was locked. Please see our [How to Submit an Imaging Access Request ](https://fscj.atlassian.net/wiki/spaces/TSD/pages/1067810876)knowledge base article regarding locked accounts.

![outdatedLink.png](media://19c40026-46bf-42a9-bec8-153d6d243959)

### <span style="color: #4c9aff">Example 2</span>

This error message populated because the user was locked out **or** access has been revoked. If this error populates, please submit a [FSCJ Help Desk](https://help.fscj.edu/) ticket requesting review.

![revoked.png](media://4abd6e46-b363-4d5a-a6fa-67887932afac)

### <span style="color: #4c9aff">Example 3</span>

This error message populated because the wrong credentials were entered. We recommend attempting to re-enter your login credentials. 

![wrongcreds.png](media://2db03d6f-369e-4fa9-afb1-e3d80be0fc5b)


### Contact Information

If you have any questions regarding these examples or are experiencing an error message not found here, please screenshot the error message and submit it to the OnBase Administration team using the [FSCJ Help Desk](https://help.fscj.edu/).